Cancellation and Refund Policy

General principle

SoloRota packages are digital education services. Cancellation and refund requests are evaluated based on whether the service has started and the number of lessons used.

First lesson and satisfaction.

If the initial introductory lesson is free or part of a promotional offer, appropriate guidance will be provided to the family before the paid package begins.

Return evaluation

Unused lesson rights are reviewed taking into account the payment method and campaign terms. Lessons already given for services that have already begun may be deducted from the refund account.

Application channel

Cancellation or refund requests must be submitted through our support or contact channels, along with your order number.